Customer Support Analyst (Construction)

Customer Support Analyst (Construction)

Markham, ON Permanent Software Post Date: 1 May, 2019 Compensation: $45,000.00 Bi-Weekly
Career Description

Customer Solutions Analyst

Jonas Software – Construction Division

The Jonas workplace is dynamic, empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients’ businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division.  For the right person, this will be the jumping off point for a promising career.  


  • Report to the Team Lead for daily direction and the Support Manager for administration:
  • Use listening and problem solving skills to effectively trouble shoot client issues
  • Have the ability to keep composure under stressful situations
  • Harness time management skills to effectively and efficiently resolve multiple client issues
  • Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused
  • Serve as primary support liaison between clients and Jonas
  • Keep clients informed of progression with issues and provide follow up as necessary
  • Collaborate with other departments or offices as necessary to expedite resolutions
  • Promote and maintain a high quality, professional, service-oriented company image among clients
  • Assist with testing of the construction product


  • ExperienceinaccountingbasedapplicationspreferablyinConstruction,Serviceand/orrelated industries a definiteasset
  • Customer service experience preferably in the software industry preferred
  • Accounting degree and/or experience preferred
  • Proven ability to meet deadlines
  • Proven ability to problem solve and teach others
  • Excellent organizational, time management and customer service skills
  • Excellent command of the English language (spoken and written)
Job Requirements

- Accounting background is a must

-Accounting background in coinstruction is a huge asset

Career Overview
  • Job ID: JOB-138
  • Posted Date: 1 May, 2019
  • Location:
  • Rate: $45,000.00 Bi-Weekly
  • Category: Software
  • Positions: 1
  • Shift Type: Not Specified
  • Type: Permanent
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